We are an application based organization. Through years of experience we have been involved with a wide range of projects. This application experience allows the TEAM at Filamatic to apply lessons learned from a variety of industries to other projects allowing our clients to have the best solution available.
Treating You Right
It is our focus to supply a competitive solution that will give years of fulfillment to our client's bottom line. Most of our customers are repeat customers. Why is that important to you? Because repeat business is an excellent indicator of how well we are meeting our core goal: developing long-term partnerships with our customers.
Delighting customers means delivering excellence by providing the most appropriate, highest quality machine for your application, and supporting you with the highest degree of customer service.
We pride ourselves on outstanding customer realtionship management. To ensure your satisfaction, Filamatic works with you before, during, and after the order.
This is a muiti-stage process which our TEAM has broken down into the following steps:
Phase I: PREORDER
The preorder phase centers mainly on understanding your needs for fill rates, fill accuracy, and budget limitations. We'll also provide free testing to evaluate your products and containers.
Phase II: ORDER
The order phase is monitored by your Filamatic Project Manager. The progress of your order will be scrutinized by your project manager and he will keep you up to date on our progress towards your Factory Acceptance Test (FAT) date.
Phase III: POST-ORDER
In the post-order phase, our skilled service technicians can assist you with installation, set-up and operation - as well as training. Filamatic also maintains a comprehensive inventory of spare parts.
Bottom Line Results
Fom Benchtop systems, to the customization of an entire automated production line, Filamatic is dedicated to helping you succeed. Large or small, we'll hlep you achieve strategic goals, solve operational problems, and improve your bottom line. There are typically several solutions to a packaging application. Let us assist you and your colleagues with your next project.