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Testimonials
I had recently purchased your Filamatic benchtop system for my expanding cosmetic business and then required pumps to process a new, more viscous liquid. I had previously heard of the superior quality of your product and can confirm the equipment performs consistently and accurately, just as expected.
National Instrument Company's performance was excellent! I am now planning to place another order and am confident of the same high quality and attention to detail, both in equipment and service.
President / Herban Cowboy
When researching options for liquid filling equipment, we were impressed with your knowledgeable and experienced sales and engineering staff. With our custom application, each member of your team contributed helpful information and offered suggestions to maximize our special production needs.
We are very happy with the final product and can honestly say we wish all our vendors were as professional and produced the quality product that the (Filamatic) National Instument Company does.
Automation Engineer / Fuji Hunt Photographic Chemicals, Inc.
I want to thank your personnel for the kind attention everyone showed during our group visit to your company. The purpose of the visit was to receive training on a liquid filler we recently acquired from National Instrument Company. This purchase was based on two previous pieces of equipment we own, presently in operation at our plant in Puntarenas, Costa Rica. Our decision to buy and increase our production capacity was based on the quality and technology of your machines.
During our visit, we were greeted by personnel from different departments who with great professionalism instructed us on all the aspects and details related to the new equipment.
I want to express my most sincere appreciation and at the same time, emphasize our satisfaction for our decision to select again, the National Instrument Company, as provider of our filling equipoment
Formulaciones Quimicas S.A.
You (Robert Rosen) are much appreciated!
Thanks for the quick response and the true National Instrument Company Customer Service that you and your organization deliver!
Production Manager / Estee Lauder
On behalf of The Dial Corporaiton, I would like to extend our appreciation to National Instrument personnel who did such a professional job on the In-Case Filler. The culmination of the long hours and hard work have resulted in a product that speaks highly of the professionalism that National has a reputation for. Thanks to the crew who built the machine. Your craftsmanship is evident throughout the In-Case Filler.
The performance of the machine has met Dial's objectives and we have the team comprised of both Dial personnel and especially the National Instrument team to thank for their hard work and attention to detail. The Factory Acceptance Test (FAT) went well. We were able to not only become acquainted with the machine operation and set-up, but also provided an opportunity to run the unit for an extended period to identify areas where a little more work is needed. All in all, it was a very satisfactory FAT.
Plant Engineer / The Dial Corporation
I am writing to acknowledge the excellent work your company has done in designing, fabricating and the after installation support of a Monobloc machine that was built for BD Diagnostic Systems. The machine was custom designed to our needs as specified by BD. Your engineers and management team have done a wonderful job accommodating our needs.
I would like to thank you for supporting us in providing engineering services after the machine was installed. Your technician did an excellent job in changing the PLC program on site according to our needs.
Thank you again for a job well done.
Project Manager / BD Diagnostic Systems
I have been very pleased with the customer service and support that we have received in the past. For 30+ years, National Instrument has supplied our company with parts and repair service for the (5) Filamatic machines that we have in service. Parts are always in stock and the staff has always been courteous, professional and accurate on every order.
Again, thanks for the support.
Plant Engineer / Libby Laboratories, Inc.
I just wanted to write and thank you for your help on our latest liquid fill project. In the past we have purchased liquid filling equipment from several different manufacturers. We thought that we could save money going with some of the liquid filling alternatives out there. We found out that those "low cost" fillers actually cost us in lost productivity, inaccurate fills resulting in re-work and more labor...what a mess! We have recently installed a new Filamatic filler for the first time in several years. The entire experience: order, delivery, installation, and start-up as well as the performance of this new equipment was delightful. This has convinced us that Filamatic is very capable especially in the areas of Engineering and Customer Service. Based on this experience we will be working with you on a continuing basis going forward.
Sincerely,
Validation Specialist / Thermo Fisher Scientific