Specialists in Liquid Filling Systems

866-258-1914

Services > Standard Support

Filamatic - Standard Support - 2015 - a

EXPERIENCED, OPEN, AND DEPENDABLE

 
During the standard warranty period of your solution, Filamatic offers a strong combination of expertise and presence to ensure that you get the most out of your Filamatic system. Our customer-oriented Technical and Field Service organization is designed to suit your specific needs. Our tailor-made solutions can support you in improving your OEE, extending the serviceable life of the equipment, minimizing your spare parts investment - and a wealth of other options.
 
SPARE PARTS:
 
Our custom machines and systems are linked to a multitude of different spare parts. By using original parts from Filamatic, you will receive optimum performance and durability ensuring the availability of your systems and machines. In addition to our standard offerings, we can supply tailor-made spare parts for your individual requirements.
 
At Filamatic, we want to ensure that your equipment maintains quality performance, no matter when it was built. Downtime leads to lost revenue. In some cases, the lead times and costs may be higher due to the age of the units. In addition, we can supply tailor-made spare parts for your individual requirements.
 
Program features and benefits:
 
  • Manufactured after the original documents of the machine.
  • Correctly configured, set up and documented.
  • Tailored spare parts kits.
  • Spare Parts maintenance and repair.
  • Supply of loaner devices during repairs to maintain production.
  • Factory part-exchange policy for warranty issues.
  • Customized solutions for optimized parts stock.
FIELD SERVICE:
 
Filamatic offers a strong level of expertise to ensure that your packaging machines receive the best possible care.
 
Well-trained Field Service Engineers equip your machines with high-quality original parts. They can support you in other ways, as well, whether it is in developing your maintenance program, supporting production ramp-ups, auditing equipment performance, or conducting training. Our strong on-site presence and tailor-made service enables us to support you in reducing your machine downtimes to a minimum.
 
Program features and benefits:
 
  • Optimum on-site support form Field Service Engineers.
  • Customized production support.
  • Engineer, maintenance and operator training on-site.
  • Reducing downtime through optimization, upgrades and retrofits.
  • Applications support.
TECHNICAL SERVICE:
 
Filamatic includes free 8 x 5 telephone/email support for all active products, premium 24 x 7 support and second-used equipment support.
 
If you have any questions regarding Filamatic, call 1-866-258-1914 or email: info@filamatic.com
 
Factory-trained Technical Service Engineers are dedicated exclusively to servicing Filamatic Packaging equipment. All service technicians are trained regularly and participate in ongoing, hands-on training.
 
Optionally, Filamatic can offer remote diagnostic capability with its solutions.
 
Program features and benefits:
 
  • Expertly trained Technical Service engineers trained to quickly troubleshoot.
  • Quicker resolutions of unexpected problems (80% of calls resolved without need for Field Service Engineers).
  • Optional remote access to machine control systems to troubleshoot.
BLOCK SERVICE:
 
Provides a reserve of support time (blocks) at scaled discount rates to use for virtually any service requirement. These prepaid book of hours are redeemable for Filamatic Support Engineers on site and offer a very flexible, convenient and responsive option.
 
Program features and benefits:
 
  • Savings grow as you purchase more hours.
  • Flexibility to apply hours against virtually any service requirement.

SITE SUPPORT:

Including diagnostics and repair, regular audits, applications support, machine enhancements and technical support.

Filamatic provides this service to customers who want to take full advantage of Filamatic's expertise to ensure the availability of their systems and machines. Take advantage of the wide range of experience of our Field Service Engineers for efficient maintenance, support, and upkeep of your machine.
 
Program features and benefits:
 
  • Optimum support throughout the entire life cycle.
  • Preventative maintenance and proactive service.
  • Short response times.
  • Efficient maintenance of complex systems.
  • Application, technical and machine support.
EXTENDED WARRANTY:
 
We provide a one year warranty agreement that is only available when a machine or system is sold by Filamatic. Our standard warranty typically includes:
 
  • Full telephone support capability from our Technical Service Engineers.
  • Parts supplied from our Spare Parts Warehouse.
  • Site support from our Field Service Engineers.

After the warranty period expires, customers can move to a Pay As Needed or a customer can select an annual support contract or a multi-year support contract. These support packages can be customized to meet your specific technical and budget requirements.

Existing Customers - If you are already a Filamatic customer, log into our "Existing Customers" area where you can access a wealth of support tools dedicated to your success.
 
Contact us today to learn more about our thorough standard support service options for your specific applications.