Specialists in Liquid Filling Systems

866-258-1914

Services > After Sales Services

Filamatic - After Sales Support - 2015

FRIENDLY, SUPPORTIVE, AND ALWAYS HELPFUL

 
AFTER-SALE-SERVICES:
 
After your warranty period expires, you can easily move to a Pay-As-Needed or a partner can select an annual/multi-year support program. These support packages are flexible and can be customized to meet your specific technical and budget requirements.
 
Program features and benefits:
 
  • Part warranty extensions
  • Specialized labor extensions
  • Unlimited and premium telephone support
  • FastTRACK parts delivery
PREVENTATIVE MAINTENANCE:
 
Filamatic's Preventative Maintenance Agreement programs insures that required maintenance activities be strategically scheduled intervals according to your individual requirements.
 
Together we can select the ideal maintenance frequency that fits your production environment and workload. Our trained Field Service Engineers support the optimization of your machine with the appropriate level of Preventative Maintenance offerings. Having a Filamatic supported Preventative Maintenance program in place can lead to reduced losses and increased utilization.
 
Program features and benefits:
 
  • Preventative Maintenance at scheduled intervals
  • Predefined maintenance costs
  • Detailed reports on issues
  • Reduce unexpected downtime
PRODUCT LIFECYCLE SUPPORT:
 
Filamatic will make all reasonable efforts to extend the support of any Filamatic product for as long as it is physically and/or commercially possible.
 
All of Filamatic's machinery is designed, fabricated and supported from our Baltimore, MD headquarters. As such, we can usually offer support for equipment that is no longer considered active (currently manufactured).
 
The listing below includes all Filamatic active products. If the product you are looking for is not included, it is possible that it has been moved to a status other than active.
 
For more information on our customized service and support packages, please call 866-258-1914 or email info@filamatic.com